Shipping policy

Shipping Policy – LANVERE

Here you will find all the information about our shipping process. At LANVERE, we aim to deliver your order as quickly and smoothly as possible.

Shipping Costs

We offer free UK shipping on all orders, with no minimum purchase required.

Shipping Destinations

We currently ship to addresses within the United Kingdom only (England, Scotland, Wales and Northern Ireland).

Where Your Order Ships From

Our products are made and shipped from our partner warehouse in China. Orders are delivered directly to UK addresses with tracking. LANVERE is operated by SEM COMMERCE LTD, a UK-registered company, and our customer service team is based in the United Kingdom.

Processing Time

Orders are processed within 1–2 business days.
Orders placed after 11:00 PM (UK time, GMT/BST) will be processed on the next business day.

Delivery Time

Once your order has been processed and shipped, delivery usually takes 6–8 business days, depending on your location within the UK and carrier operations.

Total Shipping Time

7–10 business days to UK addresses (1–2 processing + 6–8 delivery)

Tracking Information

As soon as your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your order on our Track Your Order page, or via the website of the relevant carrier, such as Royal Mail, Evri, DPD, DHL or UPS.

Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, such as carrier congestion, customs procedures, weather conditions, or unforeseen logistical issues. We appreciate your understanding in such situations.

Contact Information

This online store is operated by: SEM COMMERCE LTD
Company address: 128 City Road, London EC1V 2NX, United Kingdom
Company Number (Companies House): 17090494
VAT Number: Not VAT registered
Email: support@lanvere.com
Phone number: +44 7919 899228

Customer Service: Our Customer Service is available Monday to Friday, from 9:00 AM to 5:00 PM, and Saturday and Sunday, from 9:00 AM to 2:00 PM (UK time, GMT/BST). Our team aims to respond to all inquiries within 24 hours on business days.